HS Employees of the Months of January – March 2020

HS Employees of the Months of January – March 2020

Following are the Human Services Employees of the Month.  Click the link to see all the fascinating recipients.


Hilda Duran, Internal Review Accountant III with HS Auditing

Hilda Duran has been working as an Internal Review Accountant III for the Fiscal Monitoring Unit of HS Auditing since August 2013. She is very friendly, accommodating and is excellent at accepting new challenges and managing new tasks.

She offered to help the Recovery Unit when the unit was is need of her expertise. Hilda also took the lead for the valuables audits of all TAD, CFS and DAAS district offices. She performed this task with a high degree of professionalism and trained another staff person to do the same. In addition, Hilda prepared PowerPoint presentations relative to compliance with Internal Control Policies and Procedures to train new staff. Hilda is very reliable and is willing to take additional responsibilities whenever her supervisor asks for help. She is a team player and willing to go the extra mile to ensure successful outcomes.

Hilda has been married to her sweetheart for a long time and together they have two children and two grandchildren.


Dora Mejia, Medical Emergency Planning Specialist with the Department of Behavioral Health (DBH)

Dora Mejia has fifteen years County experience in the field of emergency preparedness and response.  She has worked in Inland Counties Emergency Medical Agency, Public Health and Behavioral Health (DBH).  Dora joined DBH in May 2019, as a medical emergency planning specialist.  Some of her responsibilities include oversight of the Office of Disaster and Safety, which encompasses disaster preparedness, response, and safety management.  She is a subject matter expertise for safety and emergency policies/procedures and acts as a DBH liaison for County emergency planning and system collaboration.

Dora demonstrates initiative and leadership in a variety of ways including coordination of DBH’s Trona earthquake response; facilitation of the annual Great Shake Out drill; oversight of building lockdowns; and guidance in a variety of planned power outages and extreme weather-related matters.

Dora has gone above and beyond to exhibit good customer service, while under the pressure of emergency situations and competing priorities, maintaining a positive attitude, carrying herself in a professional and friendly manner, and treating everyone with a high level of respect.  She maintains effective organizational skills and ensures adequate communication or updates are provided to executive management.  Her goal is to bring awareness of behavioral health needs during disasters and support DBH’s presence “at the table” during various discussions and countywide responses.

Elizabeth Erickson, Statistical Analyst with Research Outcomes and Quality Support (ROQS)

Elizabeth Erickson is a Statistical Analyst with Human Services Research, Outcomes and Quality Support (ROQS) unit. Elizabeth provides analytical support to Children and Family Services (CFS) and is the lead analyst for CFS Eastern Region’s Continuous Quality Improvement effort. While she’s only been with the County for less than a year, she’s made a big impact.

Elizabeth has been instrumental in advancing ROQS’s surveying efforts. She helped select the new survey software ROQS utilizes and has administered many surveys, including two current surveys – Children and Family Team Meeting Satisfaction Survey and Protective Factors survey. Both surveys are designed to let CFS clients provide feedback and improve the quality of the services they receive. In addition to survey software, Elizabeth introduced ROQS to a new analysis and reporting tool, which has reduced the amount of time spent running many monthly reports. The Performance, Education & Resource Centers recently replaced its legacy learning management software with one named Docebo. Elizabeth has been tasked with providing reports from the old and new systems to support CFS’s need to ensure its staff complies with state training requirements.

Elizabeth has also taken the lead on working with CFS to develop a dashboard for the Resource Family Approval data. This will give the department a snapshot of how many families are at each point of the approval process for out-of-home placements with relative and non-relative caregivers for youth in care.

Elizabeth hails from Colorado and is married to a special education teacher. In her spare time, she enjoys board games with friends and family, is an avid reader and a rugby and Denver Broncos fan.

Trinity Hemstedt, Staff Training Instructor with the Performance, Education & Resource Centers (PERC)

Trinity Hemstedt began her career with San Bernardino in 2011. She promoted to Staff Training Instructor in 206. In this position, Trinity is one of the trainers responsible for providing training to new and existing Eligibility Workers for the Transitional Assistance Department. This position requires tremendous flexibility to handle scheduled and sporadic trainings. As we began to realize the impact of COVID and how trainings would change due to social distancing, Trinity began working on a hybrid approach training schedule. This schedule incorporated virtual and in-person training. Her positive, contagious attitude assisted as she created new curriculum. She is always excited to try new things and this was no exception. She is a great asset to the team.

Trinity loves the holiday season; she currently has 55 large storage containers filled with holiday decorations and is constantly looking for more.




Jennifer Mena, Supervising Child Support Specialist with the Department of Child Support Services (DCSS)

Jennifer Mena has been with the Department of Child Support Services for 22 years and currently serves as a Supervising Child Support Specialist. Her commitment and dedication go far beyond her supervisory role. She has an ability to positively connect with others and support the department’s mission and purpose.

Jennifer is engaged in the Human Services (HS) community through her participation in the Point in Time Count, Poverty Awareness month campaign, and acting as one of the department’s Domestic Violence advocates. Jennifer consistently volunteers to coordinate clothing and food drives for those in need within our community and actively seeks to build collaborative relationships with our community and county partners.

Within the department, Jennifer enjoys working with others, and consistently shows initiative by participating in workgroups and committees focused on enhancing the level of services provided by our organization. She is also a skilled mentor and coach who shares her vast technical knowledge and develops her staff in a way that allows them to perform at their personal best. Her commitment to the betterment of her staff, the department, and the County of San Bernardino and her many contributions are valued and appreciated.

Angel Magallanes, CASE Coordinator with Children’s Network (CN)

Angel Magallanes demonstrates excellence in her interactions with both internal and external customers. She works collaboratively with the various Coalition Against Sexual Exploitation (CASE) partners, which include staff from both county and community organizations. She consistently displays commitment and dedication to increasing awareness of sexual exploitation prevention to the community. She is committed to collaborating with the CASE team members and the community in continuing efforts toward improving current procedures and policies to address this issue.

Angel has successfully worked on several event projects in collaboration with the Children’s Network Mentoring Coordinator, and other County and community organizations including: SB County Sheriff’s Department, SB County District Attorney, San Bernardino City and County Schools, and Probation Department, to name a few. Angel’s determination, diligence and passion to educating and providing awareness of sexual exploitation and its victims throughout the San Bernardino community is highly indicative of her demonstrated commitment to furthering the Countywide Vision. 







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